Thunderbird support office 365 | +1-855-785-2511 | Thunderbird Email problems

Cannot receive messages

This article provides troubleshooting information when you have problems receiving messages. If you have problems sending a message

Topic list:

•  Is your account configured correctly?
•  Do you have the ability to receive mail suddenly stopped? Was it working before?
•  Are you receiving some emails, but not others?

Is your account correctly configured?

To see the settings of an account, select Tools> Account Settings in the Thunderbird menu bar, or click the Applications menu button and select Options and Account Settings from the sub menu, then select the server for the account name from the list. The connection to the incoming mail server is configured at the top right of the page.

Your email account provider can give you the connection information about your server (perhaps on their website), make sure your account settings match these settings

See also:

• Manual account configuration (For instructions on using the new account dialog for manual configuration)
• Automatic account configuration (to create new account)
• ISP configuration settings

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Configure Mozilla Thunderbird:

To configure the Mozilla Thunderbird client to work with Comcast Email, follow the steps below.

How to Configure Mozilla Thunderbird 16.0 and Above

• Open Mozilla Thunderbird

• Click on the Tools menu and select Account Settings.

• Click the Account Actions button in the lower left, then select Add Mail Account.

• Enter your name in your Name field, enter your password in the Email Address field, your full email address, and Password field. Click continue

Click Manual Configuration

• To come: Line:

• Select IMAP from the drop-down box

• In the server hostname field, enter imap.comcast.net.

Under SSL, select SSL / TLS from the drop-down box.

• Confirm 993 in port field

• Authentication method must be set to automatically detect

For Outward: Line

In the Server Hostname field, enter smtp.comcast.net.

• Select STARTTLS from the drop-down box under SSL

• Enter 587 in the Port field.

• Authentication method must be set to automatically detect

• Now, click on the test again

• Then, click Create Account

•          Click OK.

Congratulations! You have configured your Mozilla Thunderbird client to send and receive Comcast emails. 

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How to create a new profile in Mozilla Thunderbird?

Follow the process of creating a new profile:

• ·        To create a new profile, first run Profile Manager. Steps to Start Profile Manager in Windows: Exit the Thirdbird from the main menu.
•  
• ·        Go to the Start menu and select Run and select Thunderbird.xa-Profile Manager and click OK (Use the search box for Windows Vista).
•  
• ·        Note: For Mac users, press the Option key for Windows 10 and double-click the Thunderbird icon. Go to Thunderbird -> Profile Manager on Linux
•  
• ·        Now, you will be able to see the profile manager window which you can see on available screenshots.
•  
• ·        Note: The profile manager also allows you to delete and rename an existing profile.
•  
• ·        Here, click on option to create profile on profile manager window, create profile wizard. Press the Next button and type the desired name for the profile.
• 
  
• ·        You also have the permission to select the desired location to save the profile. This can be useful when you plan to export your settings to other systems in the future.
• 
  
• 
  
•  ·        To complete the process click on 'Finish'
• 
  
• ·         Go back to the profile manager to see newly created profiles and you will be able to see it in the list. Choose it and run Thunderbird. 

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